Reservations

Reservations must be paid in full seven days before arrival. No cancellation or modifications are permitted once the room has been paid.  

In the case of reserving three rooms or more, a deposit of 30% of the total price must be provided upon reservation. The remaining 70% must be paid no later than four weeks before the date of arrival. The reservation is final upon receipt of the 30% deposit. This amount will not be refunded in the event of a cancellation. You can cancel the reservation up to four weeks prior to arrival. In that case, the obligation to make the second payment of 70% will lapse. If you cancel the reservation within the period of four weeks before arrival, the full payment will be kept.

Cancellation policy

If a reservation is cancelled or modified up to seven days before arrival, no fee will be charged.
If cancelled or modified within the seven days before arrival, or in case of no-show, the total price of the
reservation will be charged.

Reservations made within seven days of arrival are charged immediately with no possibility for cancellation or modification thereafter.

Booking.com customers

If you have booked through booking.com or any other third party online reservation portal, any payments made are between you and them. We regret that we cannot modify, cancel or reimburse reservations made through these portals and request that in case of any problem you contact their customer support directly.  All third party booking agencies apply our standard reservation, cancellation and modification policies. 

Children and extra beds

Hotel Miba welcomes children of any age. We can provide cots, extra beds and high chairs in our restaurant on request.  Please inform us when you make your reservation if you require any of these items. We charge €25 per person, per night for extra occupancy irrespective of age and whether you require an extra bed or cot. 

An extra bed can be provided upon request for € 25 per child, per night.  A cot can be provided upon request for € 25 per child, per night. The number of extra beds and cots allowed is dependent on the room you choose. Please check the details of the room when reserving for more information.

Cots and extra beds are subject to availability.

Third person occupancy adult

Please note our extra beds are suitable for children and teenagers, but may be too small for large adults. 

Please ensure that when you make your reservation you choose the correct number of occupants of your room and the surcharges will be calculated automatically.  Should your reservation be for incorrect occupancy, any surcharges are payable upon arrival. 

Single occupancy

We do not charge extra for single occupancy of our rooms. 

Age restrictions

We apply the legal age requirements applicable in Spain; reservations can only be made by adults aged over 18.  Minors under 18 must be accompanied by a parent or legal guardian, or written permission must be provided by them. In the case of a family  sharing several rooms, the children may occupy a separate room from their parents. 

Dog friendly hotel

We are a dog friendly hotel. Please note the property only allows one dog per room with a maximum permitted weight of 25 kilos. You are responsible for any damage your pet causes to furniture and in no circumstances can dogs be left alone in the room without supervision. The property does not accept aggressive breeds. There is a charge of 25 € per night per dog due to the extra cleaning required. Dogs are welcome in our bar, restaurant and skybar but we do request that you are tolerant of other guests and customers who might not wish to be around animals.  You can add a pet to your reservation when made on our website our with us directly. Unfortunately, booking.com does not allow us to add a surcharge for dogs and you will have to pay the extra amount on arrival. Please warn us in advance so that we can prepare your room with dog bowls and treats.

Smoking policy

It is prohibited to smoke inside the rooms at Hotel Miba. Smoking in the rooms could lead to
charges up to total cost of one night's stay in the hotel. An ashtray is provided on the balcony of each room where you can smoke. We request you are considerate of your neighbours.  Smoking is not permitted in the bar, restaurant or restaurant terrace. However, you can smoke in the skybar where ashtrays are provided. 

Decoration

We do not allow customers to attach any decoration (like balloons, posters etc.) to the walls. If there is
any residue left or if the walls are damaged, the repair costs will be charged to you.

Noise

In order to allow all our guests to enjoy their stay, we ask you to be considerate of your neighbours with the TV volume, music and noise on your balcony during rest hours. 

Arrival

Check-in is from 3 p.m. to 10 p.m.

Please inform us in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your reservation confirmation.  Should you wish to arrive before 3 p.m., we cannot guarantee that your room will be ready. However, you are welcome to leave any luggage in reception and enjoy the hotel facilities while we prepare your room. We request that you do not arrive before 12 p.m. 

Reception is open from 7:30 a.m. to 10 p.m. If you plan to arrive outside of reception open hours, there is a box for collecting room keys. Please contact us in advance so we can provide you with details of how to recover your key.  

Departure

Check-out is from 7 a.m. to 12 p.m. Should you stay any longer an extra night will be charged.

Swimming pool

The swimming pool is open from the 1st of April to the 13th of December and closed from 13th of December until the 31st of March. The pool is exclusively for the use of hotel guests and we request you to use the dark blue towels in the wardrobe of your room. Should guests require beach towels, please ask in reception.

Room Service

We offer room service for an €8 fee during restaurant opening hours. Breakfast can also be served in your room for the same fee.

Cleaning

Rooms are cleaned daily. If you wish to not be disturbed, please hang the sign on the outside of your door. Please not that our cleaning service operates until 3 p.m.

Laundry service

We provide a laundry service. The price list can be found in your wardrobe and you can leave any items to be washed with reception.

Extra items

We have an iron, ironing board, shaving kits, dental kits, sewing kits, shower caps and beach towels available for guest upon request. Please ask in reception if you require them.

Bills and invoices

You may charge items from the bar or restaurant to your room. If you have consumed anything form the minibar, please fill in the form and hand it to reception upon departure. We will ask you to pay your bill when you leave, or if you are planning to check-out early you can pay it the night before departure. Any unpaid items will be charge to your credit card. Should you require an invoice for your stay, please request one on departure and provide us with the full company details. 

Accepted payment methods

Hotel Miba accepts Visa, Mastercard or cash and reserves the right to temporarily hold an amount prior to arrival on your card as a guarantee.  If you wish to pay in cash, we require payment of the full amount of your reservation seven days before arrival and request a credit card as a guarantee.  We do not accept American Express, Diner's club or JCB cards. 

Theft

Hotel/Restaurant Miba is not liable for the theft of any valuables from your room or in common areas. Please use the safe provided in your wardrobe to store any valuable objects. We do not have a safe in the hotel. 

Lost property

We keep any items left in rooms for one month, after which we will dontate them to a local charity if they have not been claimed. In the event of forgetting an item in the hotel, we can send it to you, but you will be charged for this service. 

Parking

We provide complimentary, private parking for our customers in front of the hotel. We are not liable for any theft or damage that happens to your vehicle and customers park at their own risk.

Documents required

We are obliged by law to provide identification data to the Police upon check-in. Accepted documents are a valid EU ID card, a passport or driving license. 

Right of entry

We can refuse the right to enter the premises to any customers under the influence of alcohol or drugs, who display abusive or threatening behaviour, or are in the possession of any kind of weapon. We do not accept guns, even if the owners are in possession of a valid license.  Hotel Miba will prosecute any incidence of violence, intimidation, sexual harassment or insults towards our staff. 

Fire risk

Due to the location of the hotel, we request that you do not discard cigarettes from your balcony. It is also strictly prohibited to light any candles in your room.

Complaints

While we always strive to provide an excellent level of customer service, guests are entitled to request an official customer complaint form for the hotel or restaurant.

Force Majeure

The hotel declines any liability in the event of force majeur that affects a guests stay, including natural disasters, interruptions to public services such as electricity and water. 

Applicable law and competent jurisdiction

These General Terms and/or Conditions of procurement are governed by Spanish Law. For the resolution of any dispute arising with respect to their validity, execution, fulfilment or resolution, either total or partial, Hotel Miba and the user expressly waive their own jurisdiction or any other which, if appropriate, may apply to them and submit to the competence of the Courts and Tribunals of Motril. This contract constitutes the full and complete expression of the agreement between Hotel Miba and the user and replaces all previous pacts, undertakings, statements or agreements, either written or oral, which may have existed previously between both.

In all cases, any dispute arising from the provision of services in the hotel shall be submitted to the consumer courts.

Data protection

We fully comply with EU data protection laws. You are invited to consult our privacy policy.